67. How to Hold People Accountable with Kindness
If you know “clear is kind” but you struggle to put it into action, especially when it comes to giving honest feedback and holding people accountable, this episode is for you.
In this episode of the Therapy Explained Podcast, I dive into the complex topic of accountability and how it intersects with our perceptions of criticism. Join me as I share insights on why it can be challenging to hold ourselves and others accountable due to our brain's fear of criticism and perceived incompetence.
Listen in to learn:
How to give feedback without hurting feelings
Why our brains hate being called out (and how to work with that)
The importance of generous assumptions when others make mistakes
Practical tips for handling work conflict with grace
A personal story about addressing a colleague's unintentional mistake with empathy
Time Stamps:
00:00 Introduction to Therapy Explained Podcast
00:25 Understanding Accountability
01:19 The Brain's Reaction to Mistakes
03:32 Handling Accountability with Kindness
05:11 Real-Life Example of Accountability
07:04 Handling Feedback with Curiosity
07:56 The Perfect Response to Criticism
08:20 The Importance of Professionalism
09:05 Managing Emotional Reactions
10:13 Building Positive Feedback Loops
11:23 The Power of Generous Assumptions
13:13 Conclusion and Further Resources
Need support with giving and receiving better feedback? Therapy can help. Get in touch.
